Refund Policy
Refund & Satisfaction Policy
No Frills Cleaning Co.
No frills. Just a bloody good clean.
At No Frills Cleaning Co., we pride ourselves on providing reliable, professional cleaning services with attention to detail.
We want every client to feel confident in the service they receive. However, we understand that occasionally something may be missed, and we’re committed to resolving genuine concerns fairly.
1. Our Re-Clean First Approach
If you are dissatisfied with any aspect of your clean, we kindly ask that you contact us within 48 hours of the completed service, wherever possible.
Please provide a description of your concerns, along with photographs where available, to help us assess the issue.
Where an agreed cleaning task has been missed or not completed to an appropriate standard, our preferred resolution for minor issues is to return and rectify the affected area at no additional charge.
We will work with you to arrange a suitable return visit within a reasonable timeframe.
2. Refunds
Refunds are not automatically provided for minor cleaning issues that can be reasonably rectified.
Where a minor issue is identified, No Frills Cleaning Co. will generally offer a complimentary re-clean of the affected area as the first resolution.
If an issue cannot be rectified within a reasonable timeframe, or if the service has experienced a major failure, appropriate remedies will be provided in accordance with Australian Consumer Law.
Depending on the circumstances, this may include a partial refund, full refund or another legally required remedy.
We do not offer discretionary refunds simply because a client has changed their mind after a service has been satisfactorily completed.
3. Service Expectations
All cleaning services are completed according to the agreed scope of work at the time of booking.
Tasks outside the agreed service, including deep cleaning, oven cleaning, internal windows, wall washing and additional services, are not automatically included unless specifically arranged.
Some stains, marks, discolouration, existing damage and heavy build-up may not be fully removable through cleaning.
We will always make reasonable efforts to achieve the best possible result without compromising the safety or condition of your surfaces.
4. Reporting Concerns
To allow us to assess any issues accurately, we encourage clients to report concerns as soon as possible, preferably within 48 hours of their appointment.
This helps us establish the condition of the property following our service.
We may request photographs or further information and, where reasonable, an opportunity to inspect the affected area.
Reporting outside this preferred timeframe does not remove any rights under Australian Consumer Law.
5. Cancellations & Rescheduling
We kindly request a minimum of 48 hours’ notice for appointment cancellations or rescheduling.
Late cancellations may incur a reasonable fee where this has been communicated and agreed upon before booking and reflects applicable costs or losses.
If we need to cancel your appointment, we will offer an alternative date or an appropriate refund for services not provided.
6. Australian Consumer Law
Nothing in this policy excludes, restricts or modifies your rights under Australian Consumer Law.
All services are subject to applicable consumer guarantees, including that services will be provided with due care and skill.
For minor service failures, No Frills Cleaning Co. may choose to rectify the issue within a reasonable time.
For major failures, or where a minor failure is not remedied as required by law, customers may be entitled to a refund or other remedy.
7. Contact Us
We value respectful communication and the opportunity to resolve concerns professionally.
For all service concerns, please contact:
No Frills Cleaning Co.
Email: nofrillscleaningco@gmail.com
Instagram: @nofrillscleaningco
Thank you for supporting our small business.